Jeevaaji Game's Privacy Policy — How Your Data Is Protected and Used

Jeevaaji Game collects various types of information to enhance your platform experience and keep it secure. A detailed breakdown is provided below:

Jeevaaji Game collects information through various methods. All collection happens with your knowledge — there is no hidden data gathering.

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Device and usage information collected via cookies and log files while using the app or website.
• Payment Gateway: Confirmation details from the payment gateway when transactions are made via bKash, Nagad, or Rocket.
• Third-party verification: During the KYC process, your name and date of birth are verified against a government identity authority.

Jeevaaji Game uses your information only for lawful and clearly defined purposes. It is never used in ways that are vague or unnecessary.

• Account management: To secure login sessions, facilitate password resets, and verify account identity.
• Payment Processing: To confirm deposits and ensure withdrawals are sent to the correct number.
• Fraud prevention: To detect suspicious activity and keep your account and funds safe.
• Legal Obligations: To maintain necessary records in compliance with anti-money laundering laws.
• Service improvement: To understand which features are most used and make the platform more intuitive.
• Personalized offers: To show you relevant promotions based on the games you play.
• Support services: To review your history of queries and complaints and assist you more efficiently.

Jeevaaji Game never sells your data to advertising companies or data brokers. This is an unwavering policy.

Jeevaaji Game does not share your information with any third parties, except in the following specific circumstances:

• Payment providers: bKash, Nagad, Rocket — only the information required to complete transactions.
• KYC Verification Agency: Limited information is sent through secure channels solely to confirm your identity.
• Legal Authorities: Mandatory disclosure pursuant to a court order or regulatory authority request.
• Technology Partners: Cloud server and cybersecurity providers — encrypted data only, never personal information.

Jeevaaji Game does not retain data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: 7 years, in compliance with Bangladesh financial regulations.
• KYC Documents: Securely retained for 5 years after account closure.
• Support conversations: Automatically deleted 2 years after the last interaction.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last a maximum of 1 year.

When the retention period expires, data is securely destroyed — not simply deleted, but rendered completely unrecoverable.

Jeevaaji Game's website and app use cookies — small text files stored on your device that help deliver a smoother browsing experience.

• Essential Cookies: To maintain login sessions and ensure platform security — the platform cannot function without these.
• Preference Cookies: To remember your language settings, theme preferences, and personalized betting interface configurations.
• Analytics Cookies: To understand which pages are visited most and where issues occur — entirely non-personal data.

The mobile app uses a device installation ID instead of cookies. This can also be reset from your account settings.

Jeevaaji Game strictly does not serve anyone under 18. Collecting data from minors is completely against our policy.

• Age is verified at registration — a false date of birth will be flagged during KYC verification.
• If an underage account is identified, it is immediately suspended and all associated data is securely deleted.
• If a parent discovers that their minor child has created an account, please contact support immediately.

Jeevaaji Game may update this privacy policy from time to time. You will be notified of any changes based on their nature and significance.

• Minor Changes: The date at the top of this page will be updated accordingly.
• Significant changes: You will be notified via push notification in the app and by email.
• Material Changes: Your consent will be collected at login — continued use of the account will not be possible without it.

Continued use of the platform after an updated policy takes effect will be treated as acceptance of the new policy.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: support@jeevaajigame.net
• Live Chat: At any time by logging into the platform
• Help Center: jeevaajigame.net/help-center

You will typically receive an initial response within 24 hours. Complex requests may take up to 30 days.